I had an unusual request — I needed an Austrian blind sewn. The showroom welcomed me warmly and offered coffee and treats while we discussed the design and picked the accessories. Natalia really knows her craft: she listens to the client and finds exactly what is needed. The blind turned out wonderful. Thank you for your professionalism!
CARPET DELIVERY ACROSS UKRAINE
You can choose and order a modern, classic, or designer carpet with delivery throughout Ukraine. We ship to Kyiv, Kharkiv, Odesa, Lviv and other cities. Delivery takes 1–5 days, and orders over 5000 UAH are delivered free of charge.
DELIVERY
We offer 3 convenient delivery options:
1. Courier delivery to your home by Nova Poshta based on the courier’s schedule after a prior phone call.
2. Pickup at a Nova Poshta branch at any convenient time.
3. Pickup at our physical store: 48-A A. Polya (Kirova) Ave., Hottabych Carpet Salon.
Working hours for pickup: daily from 10:00 to 18:00.
Important! Every product is carefully inspected before shipping. Average delivery time: 3–5 days.
Tracking number (TTN): After your order is confirmed, you will receive a Nova Poshta tracking number.
PAYMENT
Available payment methods:
1. Cash on delivery at a Nova Poshta branch or at your home.
2. Cash on delivery upon receipt from the courier.
3. Bank card transfer.
Return and Exchange Policy
We follow honest and transparent return rules. Every customer has the right to return or exchange a purchase in accordance with Ukrainian law.
1. What items can be returned or exchanged
• Items of proper quality can be returned or exchanged within 14 days.
• Items of improper quality can also be returned or exchanged within 14 days.
• We do not accept products with signs of use, stains, damage, or traces of self-washing.
2. Return terms and conditions
• You may return an item within 14 days after receiving it.
• Refunds are issued within up to 14 days after the item is returned to our warehouse and inspected.
• The item must be in its original condition: unused, with intact packaging and factory labels.
3. Where to apply for a return
Return location:
48-A Aleksandra Polya (Kirova) Ave., Dnipro — Hottabych Carpet Salon.
Contacts:
Phone: +380 (63) 269-02-23
Email: info@hottabych.ua
4. How refunds are processed
• Refunds are issued using the same payment method used for the purchase (cash or non-cash).
• Refund processing time — up to 14 days.
5. Transportation cost
• In case of return or exchange, the delivery cost is paid by the customer.
I have to share my impressions of this wonderful rug and curtain showroom. I buy only here. The quality of the goods, and the professionals who work here! They advise, help you choose and explain everything in detail. My daughter's new flat was decorated entirely thanks to this showroom, and the rugs on my own floors are from here too.
A censer coal burned a hole in our rug and the damage was serious. Unfortunately not a single craftsman or shop in Odesa was willing to take it on, and we needed the repair because a new rug wasn't affordable. I found this service through a Google search and I'm very glad I did. The manager explained everything clearly and I received progress updates throughout.
I've worked with this showroom for three years now. As a designer I find them very easy to work with: I can always take a rug to a site 'on trial', and they are reachable by phone whenever I need something selected. They carry rugs and curtains across price segments. For curtains they're ideal — they hold their own fabrics, so there's no two-month wait for deliveries.
Over many years of working together I have fitted out even the most demanding projects with this company, and the most exacting clients were satisfied. I have not found this breadth of quality materials and this professional approach anywhere else: samples on hand, sketches drawn up, site visits, superb hardware, expert advice and punctuality in everything.
I bought curtains here and was very happy with the service. Best of all, I didn't have to drive around shops with samples myself. They came over, brought the fabrics, held them against the interior on the spot, looked at how they read under our lighting, and together we picked the best option. The approach to choosing a rug impressed me even more. The showroom selection is so large that at first you get lost. Here they suggested not guessing — they simply brought the rug to our home so we could see it in the interior. It genuinely works: you immediately see the size, colour, texture, and how the rug works with the furniture, curtains and floor. They don't just sell you curtains or a rug — they help you choose something that will actually look good at home.
